Terms and Conditions
By using this site and/or the online booking facility and mobile applications, you have accepted and agreed to these terms and conditions. We reserve the right to change these terms and conditions at any time. If you do not agree to these terms and conditions you must cease using the site and mobile applications.
By placing an order for tickets through the Site or the Booking Line, you are making a request to book tickets for the relevant performance subject to these Ticket Terms. Please note that this does not mean that your request has been accepted.
We will only be bound by an on-line booking through the Site once we have processed your payment and we have sent an email to you confirming your booking.
It is not possible to use any promotional vouchers or codes or gift cards to book tickets through the Site unless expressly stated otherwise on the voucher or code
Tickets can be collected at the box office in the relevant cinema. You will need to provide the debit or credit card used to purchase the tickets upon collection.
For Tickets Delivered to your mobile phone or computer as a barcode, please note that the person receiving the barcode is considered to be the rightful ticket holder and such barcode ticket can be used only once.
Refunds and Exchanges:
Tickets are subject to availability and are non-refundable. We will not be responsible in the event that you make any error when purchasing your tickets through the Site (including but not limited to selecting the wrong film or the wrong number of tickets) or if you are excluded from viewing the film due to age and/or rating restrictions (see below rating details). Please check that your selection is correct before confirming the booking as tickets cannot be exchanged or refunded at a later stage. Lost, stolen or damaged tickets will not be replaced
These are the details for each rating, as stated by the Ministry of Information and Culture.
- 18+ -18 years or older only. Babies not allowed.
- 15+ -15 years or older only. Babies not allowed.
- PG 15 -Younger than 15 years old allowed, but must be accompanied by someone 15 years old or older.
- PG 13 -Younger than 13 years old allowed, but must be accompanied by someone 13 years old or older.
- G -General Exhibition - open for all ages
Photographic identification (for example driving licence, passport or any other photographic identification that we deem to be acceptable) may be requested prior to permitting entry. Tickets purchased through the Site, Apps or the Booking Line for such films can only be collected and/or used upon production of the necessary identification, if requested.
Parents and guardians shall at all times remain responsible for their children whether or not they are accompanied.
Showtimes and Schedules
At all times, we will endeavour to ensure that advertised film schedules are materially accurate and that films are shown in accordance with such schedules. However, we cannot always guarantee the accuracy of the advertised schedules. We also reserve the right to cancel a showing, substitute an alternative film or vary the time of a showing, if necessary for any reason.
If a film showing is cancelled or its timing altered or is not as advertised, the manager at the relevant Cinema will have the discretion to do either of the following: refund to you the cost of tickets already purchased, or issue replacement tickets for the same film at an alternative show time. We shall not be liable to reimburse you for any expenses or any other losses incurred (including but not limited to travelling costs and car parking costs).
Nothing in these Ticket Terms affects your rights under the law. In all circumstances, our liability to you shall be limited to the price paid for your ticket.
Star Cinemas does not promise that the site will be error-free, uninterrupted, or that it will provide specific results from use of the site or any content, search or link on it. The site and its content are delivered on an "as-is" and "as-available" basis. Star Cinemas cannot ensure that files you download from the site will be free of viruses or contamination or destructive features. Star Cinemas disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Star Cinemas will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental, and punitive and consequential damages. Star Cinemas makes no guarantee of any specific result from use of this site or use of our services. Star Cinemas disclaims any and all liability for the acts, omissions and conduct of any third party users, Star Cinemas users, advertisers and/or sponsors on the site. Star Cinemas is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the site.
You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose unless otherwise specifically authorised by Star Cinemas to do so. You also agree not to deep-link to the site for any purpose. The content and software on this Site is the property of Star Cinemas and/or its suppliers. You agree that you will not use any automatic device, process or means to access the Site. Nor shall you use any manual process to monitor or copy our web pages. You agree that you will not manual or with use of any device, software or routine interfere with the proper working of the Site . You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not access, reload or "refresh" transactional event or ticketing pages, or make any other request to transactional servers, more than once during any three second interval. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content from the Site without the prior expressed written permission of Star Cinemas. Star Cinemas is not liable to refund to you if it exercises any of its rights or remedies because you have violated these Terms and conditions. Additionally, we reserve the right, in our sole discretion, to modify, suspend or discontinue any part of this Site at any time, with or without notice to you. We also reserve the right, in our sole discretion, to impose limits on certain features and services and to restrict access to any part or to the entire Site without notice to you. We shall not be liable to you or any third party for any claim or cause of action arising out of our exercise of the foregoing rights.
We may share personal information with Event providers, such as the venues, event managers, promoters and others who are involved in, produce or bring you events.
- Service providers, such as credit-card payment processors, performing services on our behalf.
- Other businesses with which we partner or which we carefully select to offer you products, services, and promotions through our website or offline.
- Other third parties in limited circumstances, such as complying with legal requirements, preventing fraud, and protecting the safety of our users. We may allow third-party advertising companies or ad networks to display advertisements on our websites.
We do not provide any personal information to these companies. If you post information about yourself or others, or communicate with others using our website, please note that we cannot control who reads your postings or what they do with the information you provide. We encourage you to use caution in posting personal information.